General Terms and Conditions

Last updated: June 2026

These General Terms and Conditions (“Terms”) govern the relationship between EUrouter B.V. and its Customers. By using the Service, the Customer agrees to be bound by these Terms. These Terms should be read together with EUrouter’s Privacy Policy and, where applicable, a separate Data Processing Agreement. For any questions about these General Terms and Conditions, security-related matters, or to report an incident, please contact us at info@eurouter.ai.

1. Definitions

In these General Terms and Conditions, the following definitions apply:

2. Applicability

1. These Terms apply to every offer made by EUrouter to the Customer, every subscription purchased from EUrouter by the Customer and to every Agreement concluded between EUrouter and the Customer.
2. These Terms apply exclusively to Customers acting in the course of a profession or business. EUrouter does not provide the Service to consumers within the meaning of Article 6:230g (1) (a) of the Dutch Civil Code.
3. EUrouter makes these Terms available on the Website and presents them to the Customer during the registration and Subscription process. By creating an Account or using the Services, the Customer accepts these Terms.
4. Any deviations from these Terms are only valid if expressly agreed upon in writing between EUrouter and the Customer.
5. The applicability of any general or specific terms and conditions used by the Customer is expressly excluded, unless otherwise agreed in writing.
6. These Terms also apply to Agreements under which EUrouter engages third parties for the performance of the Services.
7. If one or more provisions of these Terms are at any time wholly or partially null and void or annulled, the remaining provisions shall continue to apply in full. EUrouter and the Customer shall then consult in order to agree on replacement provisions that reflect as closely as possible the purpose and intent of the original provisions.

3. Services and Subscriptions

1. The Agreement is concluded at the moment the Customer completes the registration process, accepts these Terms, and selects a Subscription plan. EUrouter shall confirm the formation of the Agreement to the Customer by electronic means without undue delay.
2. EUrouter provides the Customer with access to the Services in accordance with the Subscription selected by the Customer. The current Subscription plans, including their respective features, request limits, rate limits, and pricing, are described on the Pricing Page and/or the Order Form.
3. The Services are activated upon completion of the Customer’s registration and issuance of an API Key. EUrouter shall use reasonable efforts to make the Services available without undue delay following registration.
4. EUrouter may offer free tiers, trial periods, or promotional Credits at its discretion. The terms applicable to such offers will be communicated to the Customer at the time of the offer. EUrouter reserves the right to modify or discontinue any free tier or trial period, subject to the notice requirements of Article 14.1 of these Terms.
5. All prices quoted by EUrouter are exclusive of VAT and other applicable taxes, unless expressly stated otherwise. The Customer is responsible for all applicable taxes in its own jurisdiction.
6. EUrouter may, within the limits of applicable law, decline to enter into an Agreement or to provide access to the Service if it has reasonable grounds to do so, including but not limited to concerns regarding compliance with applicable law or these Terms.

4. Cancellation and Termination

1. The Customer may cancel its Subscription at any time through the Account dashboard or by contacting EUrouter at accounts@eurouter.ai. Upon cancellation, the Subscription will remain active until the end of the current subscription period, after which access to the Service will cease.
2. Any unused Credits at the time of cancellation or termination of the Agreement are forfeited and will not be refunded, in accordance with Article 5.5.
3. EUrouter may terminate the Agreement or suspend the Customer’s access to the Service:
   1. with 30 days’ written notice, for any reason;
   2. with immediate effect, in the event of a (suspected) material breach of these Terms by the Customer, including but not limited to a violation of the Acceptable Use provisions of Article 9, where such breach is not remedied within 7 days of written notice (where the breach is capable of remedy);
   3. with immediate effect, in the event of non-payment of outstanding fees following a payment reminder and a further period of 14 days; or
   4. with immediate effect, if required by applicable law or a competent authority.
4. Upon termination of the Agreement, EUrouter shall delete or anonymise the Customer’s Account data in accordance with the Privacy Policy and the DPA (if applicable). The Customer is responsible for retrieving any data it wishes to retain prior to termination.
5. The following provisions shall survive termination of the Agreement: Article 8 (Intellectual Property), Article 10 (Confidentiality), Article 12 (Limitation of Liability), Article 15 (Governing Law and Disputes), and any other provisions that by their nature should survive termination.

5. Pricing and Payment

1. The costs of the Service consist of:
   1. monthly Subscription fee, as set out in the applicable Subscription plan; and
   2. usage-based charges calculated as a markup on the underlying token usage per Request, as set out in the Subscription plan and the Pricing Page.
2. Usage-based charges are calculated and billed on a monthly basis, unless otherwise agreed. EUrouter shall provide the Customer with an invoice or usage statement each billing period.
3. The Customer shall pay all invoices within 30 days of the invoice date, unless otherwise agreed in writing. EUrouter accepts payment by credit card, SEPA direct debit, and bank transfer. Enterprise customers may be offered invoicing on credit terms by separate written agreement.
4. In the event of late payment, EUrouter is entitled to charge statutory commercial interest (wettelijke handelsrente) pursuant to Article 6:119a of the Dutch Civil Code from the date of default, as well as extrajudicial collection costs in accordance with the applicable decree (Besluit vergoeding voor buitengerechtelijke incassokosten).
5. Credits are prepaid amounts that may be applied against usage charges. Credits are non-refundable and non-transferable. Upon termination of the Agreement, any unused Credits are forfeited without compensation.
6. The Customer is not entitled to set off any amounts owed to EUrouter against any amounts EUrouter may owe to the Customer, unless such set-off has been expressly agreed in writing or confirmed by a court judgment.
7. EUrouter reserves the right to modify its prices and Subscription plans. All price changes, including those that may be considered beneficial to the Customer, will be communicated at least 30 days before taking effect, by email or via a notice on the Website. If the Customer does not accept the revised pricing, the Customer may terminate the Agreement before the effective date of the change in accordance with Article 4.1. Continued use of the Service after the effective date constitutes acceptance of the revised pricing.

6. Availability and Service Levels

1. EUrouter shall use commercially reasonable efforts to make the Service available on a continuous basis. EUrouter does not guarantee a specific uptime percentage to Customers on the Free, Plus, or Pro Subscription plans.
2. Enterprise Customers may negotiate a separate Service Level Agreement (“SLA”) with EUrouter, specifying defined uptime commitments, response times, and remedies. For enterprise inquiries, please contact EUrouter at sales@eurouter.ai.
3. EUrouter shall endeavour to communicate scheduled maintenance windows in advance via the status page at https://status.eurouter.ai or by email. Unplanned maintenance may be carried out without prior notice where necessary to preserve the security or integrity of the Services.
4. EUrouter is not liable for the unavailability of individual AI Models operated by any third-parties. EUrouter shall use reasonable efforts to route Requests to available alternatives through its smart routing functionality in the event of unavailability of such third-parties.
5. The Customer is solely responsible for the availability, performance, and security of its own systems, applications, and API Key management.

7. Warranties

1. EUrouter warrants that the Service will perform in all material respects in accordance with the Documentation. EUrouter expressly does not warrant the accuracy, completeness, fitness for purpose, or lawfulness of any Output generated by AI Models. Outputs are generated by third-party AI Models and are provided on an “as is” basis. The Customer is solely responsible for evaluating and verifying any Output before relying on it.
2. EUrouter warrants that all processing of Customer data through the Service takes place exclusively within the European Union or the European Economic Area, in accordance with the applicable requirements of the Privacy Legislation and, where applicable, with the DPA.
3. EUrouter is not responsible for, nor warrants the quality, capabilities, availability, or content of AI Models provided by third-parties. EUrouter acts as an intermediary routing layer and does not control the underlying model behaviour.
4. The Customer shall notify EUrouter in writing as soon as reasonably practicable upon discovering any defect or non-conformity in the Services. EUrouter shall use reasonable commercial efforts to remedy confirmed defects within a reasonable timeframe.

8. Intellectual Property

1. All intellectual property rights in the Service, including but not limited to the EUrouter platform, API infrastructure, Documentation, branding, Website, and proprietary routing technology, are vested in EUrouter or its licensors. Nothing in this Agreement transfers any intellectual property rights to the Customer.
2. The Customer retains all rights, title, and interest in and to: (a) any input data, prompts, or documents submitted to the Service (“Input Data”); and (b) any Outputs generated by the Service in response to the Customer’s Requests, subject to the terms and usage policies of the relevant third-party or AI Model provider.
3. EUrouter shall not use Input Data for any purpose other than delivering the Service. The Customer grants EUrouter a limited, non-exclusive licence to process Input Data solely to provide the Service. This licence terminates upon termination of the Agreement. EUrouter shall not use Input Data for any purpose other than delivering the Service or use Input Data to train, fine-tune, or improve any AI Model.
4. The Customer acknowledges that Outputs may also be subject to the intellectual property terms and usage policies of the relevant third-parties, and warrants to comply with those terms.
5. The Customer shall not: (a) reverse-engineer, decompile, or disassemble the API or any part of the Service infrastructure; (b) use the Services to develop a product or service that directly competes with EUrouter; (c) remove or alter any proprietary notices or labels on the Services; or (d) use EUrouter’s trademarks, trade names, or branding without EUrouter’s prior written consent.

9. Acceptable Use

1. The Customer shall not use the Service to:
   1. violate any applicable law or regulation, including but not limited to the EU AI Act, the Privacy Legislation, applicable export control laws, or sanctions regulations;
   2. generate, transmit, or store content that is harmful, abusive, defamatory, obscene, or illegal;
   3. attempt to circumvent rate limits, usage caps, security measures, or access controls;
   4. reverse-engineer, probe, scan, or conduct penetration testing of the Service infrastructure without EUrouter’s prior written consent;
   5. resell, sublicense, or redistribute access to the Service or the API without EUrouter’s prior written authorisation;
   6. use the Service in a manner that could damage, disable, impair, or overburden EUrouter’s infrastructure or interfere with other customers’ use of the Service; or
   7. transmit any malicious code, viruses, or other harmful components through the API.
2. The Customer is responsible for ensuring that its employees, contractors, and end users comply with these Acceptable Use provisions. EUrouter may hold the Customer liable for violations by its authorised users.
3. The Service is not intended for the processing of special-category data within the meaning of Article 9 of the GDPR, criminal offence data, children’s data, payment card data, government-issued identifiers, or other highly sensitive or regulated data, unless expressly agreed in writing with EUrouter and supported by the selected provider configuration.
4. EUrouter reserves the right to suspend the Customer’s access to the Service with immediate effect in the event of a material or urgent violation of this Article 9. Where practicable, EUrouter will notify the Customer prior to suspension. In cases of severe or legally required action, suspension may occur without prior notice.

10. Confidentiality

1. Each party shall keep the other party’s Confidential Information strictly confidential and shall not disclose it to any third party without the prior written consent of the disclosing party.
2. Each party may disclose the other party’s Confidential Information to its employees, contractors, or professional advisors who have a need to know for the purposes of the Agreement, provided that such persons are bound by confidentiality obligations no less protective than those set out in this Article 10.
3. The confidentiality obligation in this Article 10 does not apply to information that: (a) is or becomes publicly available other than through a breach of this Agreement; (b) was already known to the receiving party prior to disclosure, as evidenced by written records predating the disclosure; (c) is independently developed by the receiving party without use of or reference to the Confidential Information; or (d) is required to be disclosed by applicable law or order of a competent authority, provided the receiving party gives the disclosing party prompt prior written notice where permitted by law and cooperates reasonably with any request for a protective order.

11. Privacy and Data Processing

1. EUrouter may process personal data in connection with the Agreement. Where EUrouter acts as controller, such processing is described in EUrouter’s Privacy Policy, available at https://www.eurouter.ai/privacy. Where EUrouter acts as processor on behalf of the Customer, such processing is governed by the Data Processing Agreement.
2. EUrouter applies a zero data retention policy to the content of API Requests and Outputs by default. Such content is not stored or used by EUrouter for any purpose beyond delivering the Service in real time.
3. The Customer warrants that it has a lawful basis for processing any personal data submitted through the Service and that such processing complies with all applicable Privacy Legislation. The Customer shall indemnify EUrouter against any third-party claims, regulatory fines, or losses arising directly from the Customer’s breach of this warranty.

12. Limitation of Liability

1. To the maximum extent permitted by applicable law, EUrouter shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the Agreement or the use of the Service, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, or business interruption.
2. EUrouter’s total aggregate liability to the Customer for all claims arising under or in connection with the Agreement in any twelve-month period, whether in contract, tort, or otherwise, is limited to the total fees paid by the Customer to EUrouter in the twelve months immediately preceding the event giving rise to the claim, or EUR 100, whichever is greater. Without limiting Articles 12.1 and 12.2, EUrouter is expressly not liable for:
   1. the accuracy, completeness, fitness for purpose, or lawfulness of any Output generated by AI Models, including any reliance placed on such Output by the Customer or its end users;
   2. losses arising from the unavailability, degradation, modification, or discontinuation of individual AI Models operated by third-parties;
   3. regulatory fines, sanctions, or administrative penalties imposed on the Customer by any authority, even if arising in connection with the Customer’s use of the Service; or
   4. any breach by the Customer of its obligations under applicable Privacy Legislation.
3. The limitations of liability set out in this Article 12 do not apply to the extent that damages are directly attributable to willful misconduct or gross negligence on the part of EUrouter, or to any liability that cannot be excluded or limited under applicable mandatory Dutch law.

13. Force Majeure

1. EUrouter shall not be liable for any failure or delay in performance of its obligations under this Agreement to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics or epidemics, government actions or regulations, power failures, internet outages, cyberattacks, acts or failures of third-party infrastructure providers, changes in applicable law or regulation that prevent performance, or the unavailability or modification of AI Models or infrastructure operated by third-parties (“Force Majeure”).
2. In case of a Force Majeure, EUrouter shall notify the other party as soon as reasonably practicable, with a description of the event and its expected duration.
3. If a force majeure event continues for more than 30 consecutive days, the Customer may terminate the Agreement by written notice, without liability to EUrouter. Any unused Credits shall be forfeited.

14. Amendments, Assignment and Severability

1. EUrouter reserves the right to amend these Terms at any time. All amendments, including those that may be considered beneficial to the Customer, will be communicated to the Customer at least 30 days before taking effect, by email or via a notice on the Website.
2. If the Customer does not accept the amended terms, the Customer may terminate the Agreement before the effective date of the amendment in accordance with Article 4.1. Continued use of the Service after the effective date constitutes acceptance of the amended terms.
3. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior oral or written agreements, representations, and understandings relating thereto.
4. The Customer may not assign or transfer any of its rights or obligations under this Agreement without EUrouter’s prior written consent. EUrouter may assign this Agreement in the context of a merger, acquisition, or sale of all or substantially all of its assets, upon prior written notice to the Customer.

15. Governing Law and Disputes

1. This Agreement is governed by and construed exclusively in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
2. In the event of a dispute arising out of or in connection with this Agreement, the parties shall first attempt in good faith to resolve the dispute through direct negotiations for a period of 60 days following written notice of the dispute by either party. If the parties fail to resolve the dispute within this period, any dispute shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.

EUrouter B.V. | June 2026